Customer Care


Have any questions or concerns? We’re always ready to help! Call us at 985-247-8083 or send us an email using the form below:

Frequently Asked Questions


Once your order is packed and shipped, we will send you an email confirmation with your tracking information. All orders ship within 48 to 72 hours (Saturdays, Sundays and Holidays excluded). Be sure and check your spam folder if you haven’t received your shipping confirmation.
You can choose between USPS First Class, USPS Priority, FedEx Ground, FedEx 2-day and Fedex Overnight. Please note that we try as hard as we can to get an order processed right away, but if you order on a Monday and select overnight, you will not receive Tuesday. We will ship on Tuesday for delivery Wednesday. In other words, allow us at minimum of 24 hours to get your order processed and out the door.
Sometimes we sell products faster than we can produce! If the item you want is backordered, join our email list. We will send you an email when the item is available for purchase again.
We do not ship internationally currently. Hopefully one day soon!
Since we are an Indie Cosmetics Company, we cannot accept returns or exchanges. If your order arrives incorrect or damaged, please email us at brittany.tillman@kismetcosmetics.com.