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We are so happy to have you shopping with Kismet. While we pour love into every single product we create, we know sometimes the perfect match doesn’t happen. We offer 100% satisfaction guaranteed, or your money back. So if you get a product and wasn’t exactly the right fit, you can return for a full refund.

We accept returns 14 days after you receive the product.

To request a return shipping label, please email orders@kismetcosmetics.com to submit a return request.

We know you are excited to get your new Kismet goodies! So we ship all orders within 24 to 48 hours after your order is placed, sometimes sooner. You will receive an email confirmation with the tracking details. If you cannot find your shipping confirmation email, double check your spam account, just in case.

*Covid-19 has delayed some shipping, so please be patient*

We know you are excited to get your new Kismet goodies! So we ship all orders within 24 to 48 hours after your order is placed, sometimes sooner. You will receive an email confirmation with the tracking details. If you cannot find your shipping confirmation email, double check your spam account, just in case.

*Covid-19 has delayed some shipping, so please be patient*

You can choose between USPS First Class and USPS Priority.

If you spend over $50, you can select ‘Free Shipping’ which is Free First Class Shipping.

Each order is hand-packed with love!

Our goal is to ship every order within 24-48 hours. Y

ou will receive an email with tracking once it has been packed and ready for pickup. This is your best tool for tracking.

Sometimes we sell products faster than we can produce! If the item you want is backordered, you can visit that product page and join the ‘join waitlist’ and input your email. The second it is restocked, you will receive an email notifying you.

You can also join our email list and follow us on Facebook & Instagram (@kismetcosmetics) where we announce restock items constantly. That way you don’t miss them selling out again!

We are excited to say we are now shipping internationally.

You came to the right place! We have worked with so many women, we are experts on color matching. In order to accurately help you with the correct products, you can start a chat with us (look at the icon at the bottom right of the webpage), or shoot us an email to caitlin.picou@kismetcosmetics.com where we can help guide you to the right products.